Hometraining events4 on demand online customer research courses package

4 Courses Package

£916.00
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4 Courses Package

Package of 4 on-demand online customer research courses:

  1. Customer Journey Mapping
  2. Storytelling with Data
  3. Action Planning from Customer Insight
  4. Rethinking Your Customer Survey

*20% discount on individual course prices applied.

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The Courses Included in the Package

Training Course

Customer Journey Mapping - On-Demand Course

Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.

Training Course

Storytelling With Data - On-Demand Online Course

“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...

Training Course

Action Planning From Customer Insight - On-Demand Course

Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...

Training Course

Rethinking Your Customer Survey - On-Demand Course

Whilst the vast majority of organisations undertake some form of customer survey, both the objectives for the research, and the methodology used to deliver on the objectives, differ wildly.  The reality is that effective customer satisfaction research will have a significant...