Showing you’ve listened is the perfect way to build a postive customer experience following your research programme. “Closing the loop” by communicating to customers what the survey has told you, and what you are going to do as a result of it, is a vital part of any customer engagement strategy.
Finding the right level and mix of information that resonates with your customers, while maintaining confidentiailty, can be a difficult process. It requires a great deal of thought, but can make a big difference to your research and the perceptions of your organisation.
This is where we come in. We can show you best practise on what / what not to share with your customers and feed into your customer engagement plans with creative customer communications.
Let us help you get the story out there.
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Contact us to discuss how the communication of your customer research and survey results can form part of your customer engagement strategy.
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