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Customer Immersion
A chance for your people to meet customers in controlled setting. Asking questions and talking to your customers direct can often lead to surprising levels of insight. You're guaranteed to come away with a new perspective on the customer experience.
You need this if:
You want to bring senior decision makers face to face with customers. It’s a great way to make a direct connection between the strategy and processes of the organisation and the impact that it has on customers.
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What we do:
Recruit customers (usually from a research project)
Position insight and survey results to attendees
Facilitate and manage the day
what you get:
Direct customer engagement
So that you can understand how the experiences you create affect customers.
A memorable day
A great way to create a memorable launch for a customer experience improvement programme.
Get in touch
Get in touch to find out more about Customer Immersion and setting a day to remember.
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