The Index of Consumer Sentiment Quarter 4 2025
The overall Index of Consumer Sentiment has increased to 71.1, the first rise in 2025.
This report draws out the most interesting findings from the Quarter 4 2025 data and we also explore the key findings from an additional consumer survey following the UK Budget announcement on 26th November 2025.
Download your PDF copy of the report now.
Ending 2025 with an Increase
In Q4 2025 consumer sentiment has increased to 71.1, the first rise in 2025. There is no clear long-term trend, but consumer sentiment seems to have settled at a level lower than its pre-Covid status quo.
The overall trend still seems to be downward, but there are signs of optimism and subgroups within the data that show strong positive trends (notably younger people). Key findings include:
The Index of Consumer Sentiment has risen 3.1 points to 71.1
Consumer sentiment in the EU has followed a similar course to that in the UK, whereas US consumer sentiment is in a clear long-term slump
Younger people have significantly higher sentiment
Sentiment correlates positively with household income, but the biggest decline through 2025 has been for those on a household income of £40,000 to £49,999
Despite a much-discussed budget (which we spoke to consumers about in more detail) Q4 has seen consumer sentiment finish 2025 relatively strong
Download the report now and get in touch if you have any questions.
You may also be interested in
Webinar
The Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? What should you be doing about it? We'll look at the hype, share some facts and figures you can use, and give our take on priorities for the year ahead. In this ...
Downloads
CX Tools and Templates
Our CX tools and templates have been created to help with some of the biggest challenges we know organisations face when it comes to using customer insight to drive improvements for customers. From Customer Journey Mapping, User Stories and Personas, to CX Strategy and Action Pl...
In-House Training & Workshops
Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, a workshop might be the ideal solution. From customer centricity and empathy, to journey mapping and storytelling, we have a range ...
Customer research
We are TLF, a customer experience research company that has been designing tailored customer experience and market research programmes for over 20 years.
Time to review your customer research?
We can help you design a research that reflects your customers' needs and give you the insight your company needs to deliver a world class customer experience. Get in touch to speak to a member of our team.
/f/131443/3229x2061/bff1120589/data-skills-for-tsm-online-course-feature.png)
/f/131443/1200x768/0d12bf14c9/customer-experience-landscape-2026-feature.jpg)
/f/131443/2512x1656/98a7710e67/cx-feature.jpg)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1518x965/4f1a6501ae/index-cs-report-q4-25-feature.png)
/f/131443/2734x1337/b447a7ce14/index-cs-q4-2025-graph-v1.png)
/f/131443/2364x1296/269c7696c5/index-cs-budget-pages-v1.png)
/f/131443/511x511/0b4af078ee/customer-experience-landscape-2026-thumbnail.jpg)
/f/131443/2250x2250/09cd998c36/cx-thumbnail.jpg)
/f/131443/1506x1507/e2cd86cb45/in-house-training-home-thumbnail.png)
/f/131443/1385x1385/bb386686d3/customer-research-thumbnail.png)