Event driven, or transactional, surveys are a tactical tool to help you optimise the customer experience at particular touchpoints. Many organisations use these on an ongoing basis to guide improvements and measure progress.
You need this if…
A good event-driven survey will give you:
What we do
What you get
To find out whether event driven surveys are right for your customer research programme, fill in our short online form and we'll get back to you.
You might also be interested in:
Relationship & Event Driven Research Webinar
In this webinar we look at the pros and cons of each survey type, when to use them, and how to blend them together into an effective customer insight programme. If you missed it, you can watch the recording now.
Customer Insight Magazine
Created and published in house by TLF Research. Our Customer Insight Magazine contains features, case studies and latest thinking on creating an outstanding customer experience. We hope you enjoy reading it!