How has Covid affected the repairs experience of your tenants? And how do you reduce anxiety for tenants caused by the experience? Our latest report 'Making your tenants feel safe during the repairs experience' explores these questions.
From the 9th to the 17th September 2020, we surveyed over 2,000 participants on the TLF Panel. The participants were made up of social housing tenants, private renters and homeowners to find out how safe they feel about letting workmen into their homes during the current Covid pandemic; what they’re worried about, what’s important to them, and – most importantly – what housing associations can do to alleviate these concerns.
Download your free PDF copy of the report now.
Key findings of the report include:
There is no getting away from it; Covid is due to be with us for some time. The report highlights that minimising the uncertainty around repairs and reducing any anxiety caused to tenants by the process must be a priority. We’d recommend implementing a simple 3-step plan:
Get in touch if you'd like to find out more about how we're helping housing associations across the country to deliver engaging communications with both tenants and contractors – and measure the impact they’re having.
You can call us for a friendly chat on 01484 517 575 or complete our short online form and we'll get back to you.