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In-house training & Workshops
Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, training might be the ideal solution. We have a range of training designed to encourage new ways of thinking to help meet the needs of your customers.
If you are looking to bring your team up to speed, build your skills, or start a conversation about customer experience, our in-house training is a great place to start.
Delivered at a location of your choice, we offer in-house training in a range of customer research and CX subjects. Some of our popular subjects are below, but we can tailor our training to your specific needs. Get in touch now to discuss your training requirements.
Our Training
Some of our popular subjects are below, but we can tailor our training to your specific needs. If you are looking for some more inspiration on the type of subjects we can offer, take a look at our on-demand webinars.
Training Course
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In-House Training - Customer Journey Mapping
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
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In-House Training - Storytelling With Data
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Training Course
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In-House Training - Action Planning from Customer Insight
You’ve undertaken your customer research, but what next? It’s important to have a strategic plan to combine your understanding of customer needs and an approach for implementing change. Our in-house training will give your team an overview of how we approach action planning with...
Training Course
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Bespoke CX & Research In-house Training
We've been delivering customer research and helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects. Our bespoke in-house training off...
Our offer at a glance
Pricing starts at £1,800 (+VAT)
The price for in-house training starts at £1,800 (+VAT & expenses) for an existing course. Bespoke content can be included for an additional cost.
Delegate Numbers
There is no limit on the number of delegates that can atttend. However, face to face workshops tend to work better with a max of 20 attendees.
Delivery Methods
Our in-house training can be delivered in face to face workshops, through virtual events, via our online course platform, or if required, a combination of different delivery methods.
Tutors
Your training will be delivered by an industry expert. All with over 20 years experience of delivering customer research and CX strategy.
Training Resources
All our training includes access to a wide range of learning materials, from slides, handouts and activites to supporting downloads and digital content.
Bespoke Training
Tailored to the needs of your business. Subjects we can cover are varied, our on-demand webinars give you an introduction to some of topics we have delivered training on.
In-house Training Options
The exact training you receive will depend on your requirements, but we have a range of options available to choose from, including:
In-house workshops. Delivered at a location of your choosing, with no limit on how many delegates can attend. Content can be tailored depending on your specific needs.
Virtual training sessions delivered on your platform of choice. We've developed training that takes full advantage of the features of the latest virtual meeting software.
Group online course. If you have a larger team that require training, we can run a dedicated group version of our online course which will include live online sessions with the tutor to reinforce the learning and cover how this will work in practice at your organisation.
Hybrid online and in-house workshops. Some clients choose a combination of the online course and in person workshops.
You need this if:
You're looking to develop customer experience research knowledge and understanding within your business.
You would like to inspire your team to deliver an excellent customer experience.
You're interested in new ways of thinking with the latest customer research tools and techniques.
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What we do:
A range of customer experience and research focused training, online and face to face, or a combination of both. We'll tailor the training to the specific needs of your organisation.
We can deliver bespoke versions of our online courses with dedicated tutor support for your team.
We are able to deliver workshops at your office or a location of your choice.
Prices for in-house training starts at £1,800 (+VAT), but costs will depend on the scope of the project.
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Training & Events
We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight su...
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Customer Insight Magazine
Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!
Training Course
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Storytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Webinar
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Measuring The Internal Customer
What about the internal customer experience? Your employees and stakeholders rely on one another every day to deliver your products or services. Understanding how different departments interact and identifying pain points can help you streamline your internal processes, which in...
Get in touch
Get in touch for chat about our training offer and how it would work for your organisation.