In-house Training

Are you looking to bring your team up to speed, build your skills, or start a conversation about customer experience?

Our wide range of briefings and workshops on customer experience research and insight can be booked to run as in-house training, starting from £1,600 ex. VAT per day (discounts available for multiple days).

 

Identifying best practice

There’s a lot of noise in the world of customer experience research, whether it’s around choosing the right metric, adopting the best survey methodology, or integrating survey research with other sources of data. We can help you make sure that you’re up to speed with the latest thinking, and ensure that your organisation can make good decisions to build a research programme that is fit for purpose.

Example courses:

  • CSAT, NPS or Customer Effort: Choosing your Key Metric
  • Customer Centricity

Does your team have the right skills?

Our more practical courses will make sure that your team has the skills to deliver good quality insight, and to make sure that it gets traction within the business. Delegates will leave feeling confident and inspired to engage with customers and colleagues.

Example courses:

  • Storytelling with data
  • Customer Journey Mapping
  • Understand & Explore - How qualitative insight can help you see through customers eyes?

An investment in the customer

Customer research shouldn’t sit in a vacuum, or it risks being interesting rather than useful. You need to show the ROI of customer experience by proving links to business outcomes, and you need to develop systematic ways to turn customer insight into actions that will deliver a better experience. We can show you how.

Example courses:

  • Plan & Act - How to move from research report to action
  • Measuring Loyalty and Trust

Need something a little different?

We can mix and match elements from different workshops and webinars to build an event to meet your needs, or even design a totally bespoke programme from scratch. Get in touch to discuss your needs, and we’ll make sure that you and your team get the most from your time.

Find out more online or get in touch for more information

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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