Homenews opinionfull year 2024 25 tsm benchmarking report

TSM Benchmarking Report - Full Year 2024/25

We are working with a range of social housing providers to offer free benchmarking for all 12 of the TSM Tenant Perception Measures.

Our latest TSM Benchmarking report will cover the full year data for 2024/25. If you would like your organisation to be involved, you will need to submit your latest TSM scores (using a secure online survey).

If you would like to be involved our latest benchmarking project, please register using our short online form.

Register Now

What you'll receive at a glance

You will receive a personalised TSM Benchmarking report for either LCRA or LCHO. If you have both LCRA and LCHO you will receive 2 separate reports. The report will include:

  • Summary of overall findings

  • Where your organisation sits in our TP01 Benchmarking league table

  • How your organisation compares on the remaining tenant perception measures

You can view the latest project timeline below:

Why get involved

Over 80 different providers submit their data for the benchmarking.

This report will cover the full year TSM results and will give you valuable context on how your organisation's tenant perception measures compare with other social housing providers.

TSM Benchmarking Project Timelines

Each project has 3 main phases:

  1. TSM Data Submission Window – 02-06-25 to 04-07-25

  2. TSM Benchmarking Report Creation – 07-08-25 to 08-08-25. Once the data submission window closes, and all providers have submitted their data, it’s over to our research team. We generally allow 4-5 weeks to analyse all the submitted data and create the personalised report.

  3. Personalised TSM Benchmarking Reports Available – We’ll send out your report on Monday 11-08-25

What TSM Data To Submit?

You'll need to submit your full year scores for all 12 of your tenant perception measures, the number of responses for TP01 and the % of responses for the qualifying questions in the last 12 months have you had a repair, raised a complaint and do you have a communal area.

TSM scores will be submitted via a secure online survey – you will not need to submit any raw data.

Details of the specific TSM data required for the benchmarking report can be found below.

TSM Data Required

  • All 12 TSM tenant perception scores for LCHO / LCRA (% very and fairly satisfied)

  • Number of responses for TP01

  • Stock size (full population)

  • Third party data collection or in-house

  • Data collection start and end dates

  • Frequency of survey

  • Methodology (phone, web, postal, etc.)

  • Region

  • Is the data representative by the following: Tenure, Age, Ethnicity, Region / Area and Property Type

  • Has the data been weighted to be representative?

When to submit your Data?

The data submission window will open on Monday 02-06-25 and close on Friday 04-07-25 - you can submit your data as soon as you have it. You will need to submit your data before the window closes to be eligible to receive your benchmarking report.

Submitting Your Data

By registering for the report, you are agreeing to share your TSM data with TLF Research.

You will submit your data via a secure online survey managed in-house. We'll send you a personal link to the online survey as soon as you sign up.

TLF Research take data security very seriously and your data will not be shared with any third parties. We will provide T&Cs and offer reassurances that data will always be anonymised and landlords' names will never be attributed to their scores without their written consent.

Although no personal data is shared, the information is commercially sensitive and we recommend having a Mutual NDA in place before sharing your data. We can provide a MNDA, alternatively we would be willing to sign yours.

How Much will the Benchmarking Report cost?

This is a free report. If you'd like more in-depth benchmarking and analysis, please get in touch.

Benchmark Report Outputs

You'll receive a personalised report for all 12 tenant perception measures for LCRA / LCHO, showing how your organisation compares with the scores from other housing providers.

The report will include:

  • Summary of overall findings

  • TP01 Benchmarking league table

  • How your organisation compares on the remaining tenant perception measures

Your organisation will be named in your personalised report, showing where you sit in the charts, but no other organisation names will be shown in your report.

What Happens When You've Registered For the Report?

Once you've registered for your report you will need to submit your TSM data as soon as you have them available.

We'll share the secure online survey for you to submit your scores and keep in touch with regular communications with important dates, such as when the data submission window opens and closes.

Once you've submitted your data, our dedicated housing research team will check your submission and come back to you if they have any questions.

When will I receive my report?

You will receive your report on Monday 11-08-25. We’ll keep in touch throughout the process and if the reports are available sooner, we will let you know.

Book a TSM Meeting Online

To discuss your TSM project and the services we provide, why not book a quick 15 minute meeting with a member of our TSM team. Book now using our online calendar.

Book TSM Meeting

Who We Work With

We're proud to work with a wide range of housing associations and local authorities across the UK.

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