Season's Greetings From TLF Research
19 December 2022
From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the festive season and spend it doing what matters most to you.
We've had a great 2022 and are proud of all the work we've done with our fantastic clients. We hope you've found all the content we've shared this year useful and we wanted to take the opportunity to share some of the exciting things we've got coming up in 2023. Our new website has lots of information on customer experience research and details of our popular online courses. You can find a selection of the things to watch out for next year below.
THE INDEX OF CONSUMER SENTIMENT
With four years’ worth of data about consumer sentiment in the UK, the Index of Consumer Sentiment is proving its value as an indicator of how customers are feeling, and therefore how they’re likely to behave. Since we started the measure we've seen the index fall significantly due to the pandemic in 2020, before recovering to pre-pandemic levels in 2021, and then falling to all-time lows in 2022 - a reflection of the last few challenging years. It will be interesting to see how consumer sentiment changes over 2023. Keep an eye out for the 2022 Q4 report which will be out early January, in the meantime you can read the latest report now.
CUSTOMER RESEARCH TRAINING
Training has always been an important part of what we do, we've not done as much face to face training and events as we'd like to in recent years, but we're extremely proud of the popular online training courses we've developed. In-house training has also become much more popular, combining a mix of online course materials, virtual workshops and face to face sessions - all designed to inspire your team to deliver an excellent customer experience. Visit our website to find out more about our in-house training or browse our range of online courses.
WEBINARS FOR 2023
We had another busy year for webinars in 2022! We like to add new and topical subjects all the time, helping you keep up to date with the latest developments in the world of customer experience and research. Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. We cover a range of topics such as how-to guides, best practice, analysis techniques and storytelling. We're working on our schedule of live webinars for 2023, but you can watch all our popular on-demand webinars right now on our website.
NEW ISSUES OF CUSTOMER INSIGHT MAGAZINE
We’ve had some fantastic issues of Customer Insight Magazine this year and we hope you've had chance to read them! From digital expectations, CX strategy and engaging case studies, to customer service trends, latest thinking and storytelling; we’ve covered a wide range of customer insight and experience topics! If you’d like to catch up any of the previous issues you can find them all here. We’ve got more to come in 2023, so keep an eye out for the next issue.
THE CX INSIGHTS HUB
We're always sharing lots of thought provoking articles and reports our CX Insights Hub. You'll find all the issues of our TLF Gems Newsletter and Podcast, as well as plenty of news and opinion pieces, customer insight magazine articles and webinars. Popular topics from the last 12 months include: The flaws of NPS and how to get the mst out of it, 5 things you need to know about sampling & statistics, Telling your research story and Closing the loop. Watch out for new content in 2023 and browse the Hub now.
Get in touch
If you'd like some advice on your own CX strategy or help turning your insight into action, drop us a line and we'll set up a call.
News & Opinion
Five ways to improve the customer experience
We measure customer satisfaction so that we can find ways to improve the customer experience, but many organisations struggle to turn customer feedback into solid plans of action. Here are five different approaches you can try.
Action Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...
Insight into Action
Greg and Stephen talk about turning research insight into action to improve the customer experience, based on Greg’s webinar. Action is hard not because it’s unclear what needs to happen, but because of the power of the status quo. The decisions you make before and during your su...
Turning Insight In To Action: The Importance Of Action Planning
There is no point doing customer research unless you’re planning to do something with the results. Action planning is the best way to ensure you are using the insight gained from your customer research to drive positive change to the customer experience. Greg will guide you throu...