Our range of services are here to help you understand and improve your customer's experience.
We offer training courses & events on subjects around customer experience. Useful tools to give you the knowledge and skills you need.
See our upcoming live webinars, which will help you find new ways to connect with your customers and get the most out of research.
Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.
Our range of webinars and training courses give you an introduction to key customer experience and research subjects.
Designed to inform and stimulate debate and sometimes to provoke, our hub is home to the Customer Insight Magazine and an interesting mix of webinars, reports, news and podcasts.
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10 September 2021
Using infographics combined with journey mapping research can help you visualise how customers feel about, and interact with your business processes. This example infographic shows how mapping customer research to the key touchpoints of a student enrolment journey can really bring the experience to life.
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