Thereís no point doing customer research unless youíre prepared to do something with the findings. We canít tell you what to do, or how to do it, but we can help in the process of developing action plans and combining customer insight with the experience of your people to kickstart the design of new experiences.
We've been delivering customer experience research programmes since 1996. We've worked with 1,000s of organisations across the country, large and small, and in a wide range of sectors. Our planning and service design team will help make sure your research findings make an impact and drive change.
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For an informal chat with our service design team please complete our short online form and we'll be in touch.
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Plan & Act - Training
Many great pieces of research are wasted because their findings are not acted upon. On this course we’ll look at some tried and tested methods to turn insight into action, and combine research with internal workshops to deliver change.
Customer Insight Magazine
Created and published in house by TLF Research. Our Customer Insight Magazine contains features, case studies and latest thinking on creating an outstanding customer experience. We hope you enjoy reading it!