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TLF Conference 2024

Stephen and Greg chat about arguably the most important part of customer insight - using what you learn from customers to improve the customer experience.

You can download the action plan template mentioned in the episode here: https://www.tlfresearch.com/downloads/cx-tools-and-templates/action-plan-template/

And if you want more detail, we also run an online course on action planning: https://www.tlfresearch.com/training-events/on-demand-action-planning-from-customer-insight/

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Downloads

Action Plan Template

To improve customer satisfaction you need to improve the customer experience, and that means doing something differently. Organisations are often quite good at coming up with ideas, but not so good at following through to deliver change. This simple template is designed to help ...

Training Course

In-House Training - Action Planning from Customer Insight

You’ve undertaken your customer research, but what next? It’s important to have a strategic plan to combine your understanding of customer needs and an approach for implementing change. Our in-house training will give your team an overview of how we approach action planning with...

Training Course

Action Planning From Customer Insight - On-Demand Course

Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...

Webinar

Essentials: Action Planning

Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action plans that drive change. Learn how to prioritise initiatives, assign ownership, and set measurable goals, ensuring your organisation remains focused on deliveri...