TLF Research Privacy Policy Statement

Your privacy is important to TLF Research.  This privacy statement provides information about the personal information that we collect and the ways in which we use that personal information.

What information do we collect?

We collect personal information from you through the use of enquiry forms and each time you e-mail us your details, or when you speak to us over the telephone. In particular, TLF Research will collect and hold details of your name, address, email address, telephone number, (including mobile number), fax number and any information that you provide about areas of interest to you.

We also collect information automatically about your visit to our site, including your IP address. This information, is collected via the use of cookies and session file information, and may be used to identify your organisation.  Please click here for more information on our use of cookies, IP address and session files.

Use of cookies

A cookie consists of information sent by a web server to a web browser, which is subsequently stored by the web browser. Each time the web browser requests a page from the web server, this information is relayed, enabling the web server to identify and track the web browser.

We use both session cookies and persistent cookies on Session cookies track your route on the web site, whereas persistent cookies enables our web site to recognise you upon your visit. Session cookies are automatically deleted upon the closing of your browser, whereas persistent cookies will remain stored until deleted, or until they reach a specified expiry date.

We rely on Google Analytics to study the use of by visitors. Google Analytics generates statistical information about the use of the web site via cookies, which are stored on users’ computers. The generated information is used to create reports for analysis, which are stored by Google. You can view Google’s own privacy policy at the following location:

We also rely on Hotjar to study the use of by visitors. Hotjar generates statistical information about the use of the web site via cookies, which are stored on users’ computers. The generated information is used to create reports for analysis, which are stored by Hotjar. You can view Hotjar's own privacy policy at the following location:

Web browsers do allow the refusal of cookies. However, this will negatively influence the usability of web sites, including, and will prevent functionality, which is deemed essential.

Use of IP address

Through the use of specialist software, we may be able to use your IP address to identify your organisation, although not you as an individual.

Use of session files

We use session files, along with cookies, to log your browsing patterns and so identify the areas of the site which have been of interest to you, this helps us to understand how people use our website.

How do we use the information we collect

We use personal information collected via TLF Research to provide you with a more personalised service and keep you updated of our events and news, in accordance with the legitimate interests of our business and/or in order to perform the contract that we enter into with you to supply you with our products and services. 

Who do we share your information with?

We do not pass on your details to any third parties.  If you choose to purchase from us, you will be redirected to a separate site (BT Cardnet) who will securely handle your card payment and who do not share any of your card details with us.

How long do we keep your information for?

We keep your contact information unless you ask us to remove it, in this case retaining only the information we need to ensure that we respect your wishes and do not contact you again.

Logs of IP addresses are retained for 90 days.

What should you do if you have any questions about our use of your data?

Please notify us by email to security@leadershipfactor.comif you have any questions regarding our use of your data, if you do not wish your personal data to be used in the manner described above or if you wish to see the personal data we hold about you.

If you consider that TLF Research has acted unlawfully in the processing of your personal data, we take these matters very seriously and would appreciate the chance to try and resolve the matter for you.  Please contact our Chief Information Security Officer by e-mail at

You have also the right to lodge a complaint with the Information Commissioner’s Office.

Data Protection

TLF Research is a trading name of The Leadership Factor Ltd which is a registered company with registration number 3145836.  We are the Data Controller for any personal information collected from this site.

We are also registered with Information Commissioner’s Office and comply with the General Data Protection Regulation (GDPR).

GDPR legislation provides individuals with a number of rights in relation to their personal data.  You have the right to request access to the personal information that we hold about you, to ask for personal information to be corrected if you believe it to be incorrect, to ask for your personal information to be erased and to ask us to stop processing your personal information.  There is more information available on your rights on the Information Commissioner’s website.

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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