Relationship Surveys

A customer relationship survey is a strategic tool used in most customer satisfaction research programmes. These surveys will show you where you stand in terms of meeting the needs of all customers, and how this contributes to their behaviour.

You need this if…

A robust relationship survey will give you:

  • An accurate measure of satisfaction for all customers
  • An understanding of the links between customer attitudes and the behaviours which make or save you money
  • Insight into what the key events are that make the most difference to how customers feel

What we do

  • In-house telephone interviewing
  • Foreign language telephone interviews through a trusted partner
  • In-house web survey design and hosting (mobile optimised)
  • Paper surveys
  • In-house analysis and reporting (offline and online)

What you get

  • Detailed report. You’ll receive a detailed report and final presentation with a full explanation of all the results, detailed data tables such as results by segment, and a complete transcript of all customer comments.
  • Targets. We will recommend realistic targets, based on our database, for you to improve from year to year.
  • Priorities for Improvement. We recommend the 3-4 areas to focus on for the biggest gains in satisfaction and loyalty.

To find out whether relationship surveys are right for your customer research programme, fill on our short online form and we'll be in touch.

You might also be interested in:

Relationship & Event Driven Research Webinar

In this webinar we look at the pros and cons of each survey type, when to use them, and how to blend them together into an effective customer insight programme. If you missed it, you can watch the recording now.

Watch now >

Customer Insight Magazine

Created and published in house by TLF Research. Our Customer Insight Magazine contains features, case studies and latest thinking on creating an outstanding customer experience. We hope you enjoy reading it!

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01484 517575
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