Homesectors

Sectors

We work with customer-focused organisations of all shapes and sizes, across all sectors, B2C and B2B. Our focus is on providing first class and actionable customer insight, enabling them to drive change from their customer research programmes.

Business to Business

In B2B markets, every customer interaction matters - and every decision carries weight. Our tailored customer research services help you uncover what your clients really need, how they perceive your offer, and where you can create more value. We go beyond satisfaction scores to d...

Business to Consumer

We can help you connect with current and potential consumers to uncover what really matters. Whether it’s understanding needs and priorities, identifying barriers to change, or finding new ways to enhance the customer experience, loyalty, and satisfaction. We’ve been creating be...

Social Housing

TLF Research have been developing housing research programmes for over 20 years and work with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector and happy to play our part helping our clients deliver...

Construction

We work with organisations throughout the construction supply chain. Whether your customers are specifiers, main contractors, distributors, merchants, installers, end users, or all of the above, we can tailor a research solution to help you understand and meet their needs.

Energy

The commercial and industrial energy market is undergoing rapid and complex change. Our customer research helps energy organisations move beyond assumptions and internal perspectives - providing clear, evidence-based insight into what C&I customers value, what frustrates them, an...

Universities

Student satisfaction is at the heart of a successful university experience - and effective research is the key to understanding it. At TLF Research, we help universities capture meaningful, reliable feedback that goes beyond surface-level scores. Our student satisfaction resear...

Care Homes

Understanding how residents and relatives feel about the care provided is central to delivering quality, compassion and compliance. We design and deliver research that give care home groups meaningful and reliable feedback - insights that inform improvement and reassure regulator...

IT Service Providers

In a fast-paced sector such as IT, it can be difficult to keep up with client demands. At TLF Research, we specialise in customer experience research to help overcome this. Our proven track record of improving clients’ customer experience, satisfaction, and loyalty has helped a r...

Ask Us For Ideas

Satisfaction levels stagnating? Struggling to drive change? Contact us for ideas on how customer research can help your business.

Get In Touch

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Training & Events

We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight su...

On Demand Webinars

Over the last 5 years we’ve delivered hundreds of free to attend webinars to thousands of delegates. The webinars cover a wide range of customer experience and research related subjects, . Our on-demand webinars are the recordings from some of the most popular subjects.

Customer research

We are TLF, a customer experience research company that has been designing tailored customer experience and market research programmes for over 20 years.

Downloads

TLF Research Product Brochure

Download a PDF copy of our Product Brochure for an overview of our services to help you understandand improve the customer experience.