Homesectorshousingedi data capture surveys

EDI / Data Capture Surveys

When the new consumer standard was introduced in April 2024, the Regulator of Social Housing made it clear under the Transparency, Influence and Accountability Standard that they expected landlords to use ‘relevant information and data to assess whether their housing and landlord services deliver fair and equitable outcomes for tenants’.

For some landlords, they do not hold sufficient data to assess whether or not they are providing equitable outcomes.

We can help plug the gaps in knowledge, giving you more robust household data for helping to shape services and tailor experiences based on individual needs and requirements.

Our online survey software can make it easier for residents to check and update relevant information, which you, as their landlord, need to ensure that you are giving them equitable outcomes

Get in touch to find out more about our data capture surveys.

Book a Housing Research Intro

Book a a quick 15 minute intro meeting to discuss our range of housing research services. Whether you'd like discuss TSM surveys, transactional surveys, EDI, resident closeness or find out how we can help with strategic research we'd love to have a friendly chat.

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Housing Webinars

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On-Demand Webinars

Webinar

Housing: TSM Planning for 2025 / 2026 and Beyond

We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from TSM and cover a range of best practice to support providers to plan for 2025 / 2026. The webinar is 25 minutes with 5 minutes Q&A and will cover: 1. Data f...

Webinar

Housing: Getting The Most Out of Your Transactional Surveys

New Consumer Standards introduced in April 2024 make it clear that the Regulator of Social Housing (RSH) expects Registered Providers to hold good data on how they are performing. Furthermore, RSH also expects landlords to have tenant feedback inputting into performance measures ...

Webinar

Housing: Tenant Involvement

There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many landlords find their ‘opportunities’ attract a narrow, and predictable, range of volunteers. Housing associations need to do everything they can to encourage a wi...

Webinar

Housing: Research to Inform CX Strategy

Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operational question. Customer surveys are used in closed loop reporting on specific transactions or events, or in tick-box regulatory surveys, but no one ever makes ...