Resident Journey Mapping

Do you need some help with mapping key journeys for your residents? Do you need to understand how these journeys may differ depending on the tenure of a resident, or if they have any additional needs and requirement? If so, get in touch about our journey mapping services.

Our Journey Mapping can bring together resident research and insight, service design, and process improvement. Our journey planning model also aligns to Consumer standards by ensuring that residents are involved in co-producing what future service design and deliver could look like.

We know that Journey Mapping, is a term can mean different things to different people, so it’s really important to make sure that what you get is going to deliver what you need as a organisation to drive improvement.

We can help with any or all aspects of your journey mapping programme. Such as qualitative or quantitative research to understand how resident see the end-to-end experience, facilitation of training and workshops with the teams involved in delivering the journey, or engaging outputs to bring the journey map to life for key audiences.

Get in touch to discuss your resident journey mapping project.