Homesectorshousingstrategic housing research

Strategic Housing Research

For nearly 30 years, we have helped social housing providers capture and act on the resident voice—from regulatory surveys to transactional feedback and full customer journey research.

But strategy needs more. That’s why we design bespoke research—qualitative, quantitative, or a mix—that ensures residents play a real role in shaping your organisation’s future direction. No templates. No one-size-fits-all. Just insight that informs change.

Get in touch to explore how we can embed the resident voice at the heart of your strategy.

Book a Housing Research Intro

Book a a quick 15 minute intro meeting to discuss our range of housing research services. Whether you'd like discuss TSM surveys, transactional surveys, EDI, resident closeness or find out how we can help with strategic research we'd love to have a friendly chat.

Book a MEETING

Housing Webinars

Watch our Housing Webinar On-Demand Now.

On-Demand Webinars

Webinar

Housing: TSM Planning for 2025 / 2026 and Beyond

We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from TSM and cover a range of best practice to support providers to plan for 2025 / 2026. The webinar is 25 minutes with 5 minutes Q&A and will cover: 1. Data f...

Webinar

Housing: Getting The Most Out of Your Transactional Surveys

New Consumer Standards introduced in April 2024 make it clear that the Regulator of Social Housing (RSH) expects Registered Providers to hold good data on how they are performing. Furthermore, RSH also expects landlords to have tenant feedback inputting into performance measures ...

Webinar

Housing: Tenant Involvement

There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many landlords find their ‘opportunities’ attract a narrow, and predictable, range of volunteers. Housing associations need to do everything they can to encourage a wi...

Webinar

Housing: Research to Inform CX Strategy

Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operational question. Customer surveys are used in closed loop reporting on specific transactions or events, or in tick-box regulatory surveys, but no one ever makes ...