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Sign up to receive a whole range of great content from TLF Research. From the latest issues of our Customer Insight magazine and our monthly TLF Gems newsletter, to the latest UKCSI results and the latest thinking in customer experience and insight. You can find a selection of the latest content below.
Latest
Customer Insight Summer 2020
The latest issue of our magazine has features on semiotics in CX, Interserve, customer satisfaction, online qualitative research, social media algorithms and more.
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TLF Gems Newsletter
A monthly collection of inspiring articles, stories and thoughts from leading experts in the world of customer experience and research. Read the latest edition here.
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UKCSI Results July 2020
Commisioned by The Institute of Customer Service twice a year, the UKCSI has been tracking customer satisfaction in the UK since 2008. Read the latest results here.
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Insight Unlocked Blog
Insight Unlocked is our LinkedIn blog from Stephen Hampshire. Visit the blog for latest thoughts and opinions on everything CX, customers and insight.
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