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The latest issue of our magazine has features on Irish Life, customer loyalty, secure stakeholder ‘buy-in’, the nation’s shopping habits and latest thinking on NPSRead more
A monthly collection of inspiring articles, stories and thoughts from leading experts in the world of customer experience and research. Read the latest edition here.Read more
Commisioned by The Institute of Customer Service twice a year, the UKCSI has been tracking customer satisfaction in the UK since 2008. Read the latest results here.Read more