Newsletters
TLF Gems Newsletter April 2024
April 2024. Monthly CX and insight newsletter from TLF Research. In this edition: linking data, 5 words for strategy, Co...
TLF Gems Newsletter March 2024
March 2024. Monthly CX and insight newsletter from TLF Research. In this edition: virtual first impressions, shrinkflati...
TLF Gems Newsletter February 2024
February 2024. Monthly CX and insight newsletter from TLF Research. In this edition: building trust, writing jokes, why ...
TLF Gems Newsletter January 2024
January 2024. Monthly CX and insight newsletter from TLF Research. In this edition: Zoom fatigue, LEGO CX, "shocking" cu...
TLF Gems Newsletter December 2023
December 2023. Monthly CX and insight newsletter from TLF Research. In this edition: AI disrupting research, the mosaic ...
TLF Gems Newsletter November 2023
November 2023. Monthly CX and insight newsletter from TLF Research. In this edition: no thank you slides, contrarian str...
TLF Gems Newsletter October 2023
October 2023. Monthly CX and insight newsletter from TLF Research. In this edition: AI for CX, dealing with rude custome...
TLF Gems Newsletter September 2023
September 2023. Monthly CX and insight newsletter from TLF Research. In this edition: Time well spent, Social Value, Con...
TLF Gems Newsletter August 2023
August 2023. Monthly CX and insight newsletter from TLF Research. In this edition: UKCSI, The AI Feedback Loop, Interest...
TLF Gems Newsletter July 2023
July 2023. Monthly CX and insight newsletter from TLF Research. In this edition: the trap of purpose, diving trust in su...
TLF Gems Newsletter June 2023
June 2023. Monthly CX and insight newsletter from TLF Research. In this edition: authenticity & diversity, why Blockbust...
TLF Gems Newsletter May 2023
May 2023. Monthly CX and insight newsletter from TLF Research. In this edition: context over character, the science of c...
TLF Gems Newsletter April 2023
TLF Gems Newsletter March 2023
March 2023. Monthly CX and insight newsletter from TLF Research. In this edition: watching paint dry, culture change, ma...
TLF Gems Newsletter February 2023
February 2023. Monthly CX and insight newsletter from TLF Research. In this edition: ChatGPT guest edits, an event or a ...
TLF Gems Newsletter January 2023
January 2023. Monthly CX and insight newsletter from TLF Research. In this edition: a job satisfaction map, trends for 2...
TLF Gems Newsletter December 2022
December 2022. Monthly CX and insight newsletter from TLF Research. In this edition: Playmobil journey mapping, moral gr...
TLF Gems Newsletter November 2022
November 2022. Monthly CX and insight newsletter from TLF Research. In this edition: tracking the impact of research, my...
TLF Gems Newsletter October 2022
October 2022. Monthly CX and insight newsletter from TLF Research. In this edition: customer service week, what you're p...
TLF Gems Newsletter September 2022
September 2022. Monthly CX and insight newsletter from TLF Research. In this edition: EX=CX, team culture, fixing capita...
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