Newsletters

Our TLF Gems newsletter is a curated monthly collection of inspiring articles, stories, and thoughts from leading experts in the world of customer experience and research, delivered straight to your inbox. Browse previous issues below and sign up today.

TLF Gems Newsletter April 2024

April 2024. Monthly CX and insight newsletter from TLF Research. In this edition: linking data, 5 words for strategy, Co...

TLF Gems Newsletter March 2024

March 2024. Monthly CX and insight newsletter from TLF Research. In this edition: virtual first impressions, shrinkflati...

TLF Gems Newsletter February 2024

February 2024. Monthly CX and insight newsletter from TLF Research. In this edition: building trust, writing jokes, why ...

TLF Gems Newsletter January 2024

January 2024. Monthly CX and insight newsletter from TLF Research. In this edition: Zoom fatigue, LEGO CX, "shocking" cu...

TLF Gems Newsletter December 2023

December 2023. Monthly CX and insight newsletter from TLF Research. In this edition: AI disrupting research, the mosaic ...

TLF Gems Newsletter November 2023

November 2023. Monthly CX and insight newsletter from TLF Research. In this edition: no thank you slides, contrarian str...

TLF Gems Newsletter October 2023

October 2023. Monthly CX and insight newsletter from TLF Research. In this edition: AI for CX, dealing with rude custome...

TLF Gems Newsletter September 2023

September 2023. Monthly CX and insight newsletter from TLF Research. In this edition: Time well spent, Social Value, Con...

TLF Gems Newsletter August 2023

August 2023. Monthly CX and insight newsletter from TLF Research. In this edition: UKCSI, The AI Feedback Loop, Interest...

TLF Gems Newsletter July 2023

July 2023. Monthly CX and insight newsletter from TLF Research. In this edition: the trap of purpose, diving trust in su...

TLF Gems Newsletter June 2023

June 2023. Monthly CX and insight newsletter from TLF Research. In this edition: authenticity & diversity, why Blockbust...

TLF Gems Newsletter May 2023

May 2023. Monthly CX and insight newsletter from TLF Research. In this edition: context over character, the science of c...

TLF Gems Newsletter April 2023

TLF Gems Newsletter March 2023

March 2023. Monthly CX and insight newsletter from TLF Research. In this edition: watching paint dry, culture change, ma...

TLF Gems Newsletter February 2023

February 2023. Monthly CX and insight newsletter from TLF Research. In this edition: ChatGPT guest edits, an event or a ...

TLF Gems Newsletter January 2023

January 2023. Monthly CX and insight newsletter from TLF Research. In this edition: a job satisfaction map, trends for 2...

TLF Gems Newsletter December 2022

December 2022. Monthly CX and insight newsletter from TLF Research. In this edition: Playmobil journey mapping, moral gr...

TLF Gems Newsletter November 2022

November 2022. Monthly CX and insight newsletter from TLF Research. In this edition: tracking the impact of research, my...

TLF Gems Newsletter October 2022

October 2022. Monthly CX and insight newsletter from TLF Research. In this edition: customer service week, what you're p...

TLF Gems Newsletter September 2022

September 2022. Monthly CX and insight newsletter from TLF Research. In this edition: EX=CX, team culture, fixing capita...

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