In 2018 TLF Research launched a new measure of consumer sentiment on our online panel, modelled on the University of Michigan’s Index of Consumer Sentiment, and we’ve tracking it quarterly ever since. You can find out more about the Index in this article from our latest issue of Customer Insight Magazine.
The latest report shows the enormous impact of the pandemic on consumers’ confidence, particularly in the wider economy. Comparisons with the University of Michigan’s Index show that this parallels a similar impact in the USA, and represents a record dip in confidence.
Digging deeper reveals important differences by age group and region, and also shows that consumers are more confident about their own financial prospects than those of the wider economy.
The key headlines from the report include:
Download your free PDF copy of the new report below to find out more about the latest results.
If you have any questions about the report or would like to find out more about the Index of Consumer Sentiment get in touch.