Wednesday 27th April 2022. 11-11:30am
With changing survey and reporting technology it's becoming easier and easier to integrate customer feedback in real time.
In this webinar we'll look at best practice ways to use rapid turnaround customer research for performance management, engaging your people with the voice of the customer, and to resolve live customer issues.
We'll also ask: with the lines blurring between research and frontline service, is there a danger that something gets lost? How do you manage the balance between the "inner loop" and "outer loop" of customer experience improvement?
Register for your free place today.