Wednesday 15th September 11:00-11:30am
Customer Effort is a relatively new metric, but it is gaining in popularity as a headline metric and an effective measure of customer loyalty. If you are easy to deal with – customers are likely to come back.
Chris Elliott is a big advocate of Customer Effort, in this webinar he will talk about the pros and cons of the metric and how it can add a different perspective to your customer research.
Click on register for webinar to book your FREE place now.