/f/131443/1424x937/d614c7cbf3/cx-landscape-webinar.png)
/f/131443/1200x675/f219670466/autumn-22-1.jpg)
/f/131443/640x422/d29bd35e6d/1-cx-landscape-1.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1280x850/33bdf71b8c/getting-the-most-from-customer-comments-webinar-feature.jpg)
Getting The Most From Customer Comments
Most people agree that customer comments bring the customer life, but are you getting the most use from your customer comments? Vicki Harris will talk through ideas for coding customer comments and using customer comments with other data drawing on examples from the Housing sector.
You can watch this webinar on demand. Fill in the short form and you'll get access to the recording straight away.
/f/131443/1280x720/c303102b3b/vicki.png)
Webinar host:
Vicki Harris
Client Manager @ TLF Research
Vicki has been with TLF Research since 2002 and has held various roles within our Research team, and has progressed to be one of our Client Managers. Vicki enjoys this role, building relationships with her clients and delivering their end to end projects; from understanding their objectives at the outset and designing a suitable programme, to delivering interesting, insightful and actionable research for them to use. She also likes to get stuck into their customers’ comments, believing that these really are the ‘meat on the bones’ of a customer dataset.
She works with several of our housing clients and whilst she is one of our housing experts, she enjoys working with a variety of sectors; more recently she has become an authority in off grid heating options from working with Certas Energy and Calor Gas, and also is currently working with Cambridge University Press and Shell Asset Management Company.
When she isn’t working, Vicki is a keen walker, a begrudging runner and a CrossFit enthusiast, and likes nothing more than eating, drinking and socialising with friends and family.
You may also be interested in
Webinar
/f/131443/500x500/7f3b98c942/beyond-soundbytes-customer-comments-webinar-thumbnail.jpg)
Beyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to probe every question to gain further understanding, but is this really the best way to go? We will take you through some ideas and examples of best ways when a...
Webinar
/f/131443/500x500/63bd5f93bd/finding-telling-your-customer-insight-story-webinar-thumbnail.jpg)
Finding & Telling Your Customer Insight Story
Do you struggle to find the key pieces of customer insight from your research? We’ve all been there with really detailed presentations that provide a wealth of useful information, but the key takeaways can be lost. In this webinar we talk through techniques for finding the insigh...
/f/131443/2240x2240/4bdd2b90b9/all-ci-magazines-square.jpg)
Customer Insight Magazine
Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!
Downloads
/f/131443/1113x1113/f0c6f0ec13/finding-the-right-statistical-tool-guide-thumbnail.png)
Finding the right statistical tool for you
Statistical tools are incredibly powerful, but there’s such an array of options nowadays that it can be hard to know where to start. At TLF Research we use a range of techniques depending on the nature of the data and the needs of each client. This guide gives a quick overview of...