WEBINAR: The Customer Experience Landscape 2021

WEBINAR: The Customer Experience Landscape 2021

Register for Webinar

Wednesday 3rd February 2021 11am-11:30am

Each year we review key trends for Customer Experience in the year ahead. In January 2020 we, like so many others, totally failed to predict the impact of the Coronavirus. Through the year, as the impact of the virus and lockdown measures became obvious, we shared research through a series of webinars that revealed the changing attitudes and behaviours of customers.

Now, with what we hope will be the last of these to concentrate on the pandemic, we outline the Customer Experience Landscape for 2021.

Stephen will look at trends and predictions for:

  • Customer behaviour
  • Customer personas
  • What matters to customers
  • How customer attitudes and behaviour link together
  • The CX hype trends that have strengthened or disappeared
  • How businesses should plan their journeys for success
  • What insight you need, and where

Register for your free place now.

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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