WEBINAR: The New Customer Experience Landscape

WEBINAR: The New Customer Experience Landscape

Register for Webinar

Tuesday 9th June 2020 11:00-11:30

Implications for personas, segmentation and loyalty.

Picking up on our research into customers’ changing priorities, we’ll take a closer look at how this may vary by customer type, and what that means for your planning.

This webinar will cover:

  • How attitudes and behaviour vary by demographics
  • New research that reveals the different personas emerging amongst lockdown customers
  • How those personas may translate to post-lockdown segments
  • The impact of customer attitudes on their behaviour and future loyalty

Register for your free place now.

This follows on from our recent 'Doing Best What matter Most to Customers... Now?' webinar, where we shared our latest findings on how COVID-19 might change our relationships with customers. From changing behaviours and attitudes, to what life might look like after lockdown and how you can make sure you understand what matters most to your customers. You can watch this webinar on demand here.

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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