Plan & Act


Delivering an excellent customer experience requires a motivated and enthusiastic team. If you’re looking to inspire colleagues around the business, a workshop might be the ideal solution. From customer centricity and empathy, to journey mapping and storytelling, we have a range of workshops designed to encourage new ways of thinking to help meet the needs of your customers.

You need this if…

  • You are looking to develop customer experience research knowledge and understanding within your business
  • You would like to inspire your team to deliver an excellent customer experience
  • Find new ways of thinking with the latest customer research tools and techniques

What we do

  • A range of customer experience and research focused briefings and workshops. You can find our latest schedule here
  • Prices for mixed groups at offsite locations start from £160 (+VAT) per delegate
  • We are also able to deliver workshops at your office or a location of your choice. Prices for in-house training starts at £1,600 (+VAT)

What you get

  • Engaging and informative half / full day workshops
  • Bespoke training, tailored to your business needs is available
  • Training resources
01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
Twitter LinkedIn