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Would you like some impartial and expert advice on your customer research plans? If you think you could be getting more out of your research, we often work with clients on a consultancy basis and you might be interested to know we offer a free initial consultation service.
Our flexible consultation service will consist of a call and follow up. On the call, we'll spend time to understand your organisation and discuss a range of topics - depending on the stage you're at with your customer research journey. We'll follow up with a range of recommendations, practical suggestions and a proposal to help you move forward with your plans.
We're passionate about helping organisations deliver an excellent customer experience and our initial consultation service comes with no strings attached. Below are some examples of topics we could cover if you're looking to start a new programme, or revitalise an existing programme. Get in touch to request your consultation call today.
FOR NEW PROGRAMMES
If you're starting out on your research journey, there are a range of key topics to understand before you dive into designing a larger scale research programme. We can help you get your research off to the best possible start. Topics we could discuss include:
FOR EXISTING PROGRAMMES
If you're already undertaking customer research, we're well versed in the challenges you can face. Whether it's changing customer expectations, organisational change, or making your results stand out and engaging colleagues. Topics we could discuss include: