Customer Centricity

Customer Centricity

Upcoming Events

Manchester

February 14, 2019 09:15 - 12:30

London

April 4, 2019 13:15 - 16:30

Customer Centricity

£160.00

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What is it that sets the companies who excel at customer experience apart from everyone else? It’s a good question, and fortunately we’re in a position to answer it. We analysed the characteristics of the companies at the top of our benchmarking league table, and identified the10 traits that underpin their success.

In this half day briefing we’ll review the 10 traits, explain why each is so important, and discuss how to tackle each in practice. We’ll also talk about how to assess where your organisation is currently positioned in terms of each.

Agenda

  • The distribution of performance
  • The 10 Traits
  • Which is most important?
  • Assessing your current position
  • Moving towards customer centricity

Outcome

A clear understanding of the 10 key areas to focus on to make your organisation more customer centric.

Venues

London
etc. Venues - Victoria
One Drummond Gate
Victoria
London SW1V 2QQ

Manchester
etc.venues - Manchester Central
11 Portland Street
Manchester
M1 3HU

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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