Customer centricity is all about placing the customer at the heart of what your organisation does. It's about creating a culture where customer experience is the top priority and placing your customers'
What is it that sets the companies who excel at customer experience apart from everyone else? It’s a good question, and fortunately we’re in a position to answer it. We analysed the characteristics of the companies at the top of our benchmarking league table, and identified the10 traits that underpin their success.
In this half day briefing we’ll review the 10 traits, explain why each is so important, and discuss how to tackle each in practice. We’ll also talk about how to assess where your organisation is currently positioned in terms of each.
- The distribution of performance
- The 10 Traits
- Which is most important?
- Assessing your current position
- Moving towards customer centricity
A clear understanding of the 10 key areas to focus on to make your organisation more customer centric.
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