Join us at the SDI Conference

We're excited to be exhibiting and speaking at the Service Desk Institute's (SDI) annual conference on 30th and 31st October.

We'll be showcasing our customer research offer within the IT Sector at the Expo and speaking at one of the breakout sessions on Tuesday 31st October.

In the breakout session, Stephen Hampshire will be discussing how to increase your NPS with actionable customer insight and explain how to use customer research in your CX programme. He'll share best practice, illustrated with case studies drawn from TLF's 25 years of work with B2B clients across sectors. We'll cover the 5 elements that will ensure your CX programme works at all levels, both digging into tactical feedback to find the opportunities to improve and having meaningful conversations with decision makers to drive growth through stronger relationships

About the SDI conference

The annual SDI conference is a friendly community for ITSM professionals globally. It’s a place where you can network with other service desk professionals, share ideas, and get inspired by best practices. You'll leave feeling empowered, brimming with ideas and confident about where your service team is going next — and ready to tackle whatever challenges come your way!

You can find out more about the conference on their website here.

Book Tickets

Have you got your tickets? We'd love to see you there, if you haven't got a ticket yet, you can get a 10% discount using the code: TLFRESEARCHVIP.

Get your tickets here.