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Home podcasts chatgpt ai the customer experience

ChatGPT, AI & The Customer Experience

Greg and Stephen, with a little help from ChatGPT, discuss the impact of AI on the customer experience. What are the potential benefits and risks? How important is it to get the fundamental data capabilities of your business right first? What will the impact be on jobs?

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Magazine

Contact Engine

AI implementations have often been underwhelming, but Mark Smith from ContactEngine believes he has the answer.

Book Review

Artificial Unintelligence

It’s almost impossible to reconcile the state of AI as depicted in the media and the reality of AI that you encounter in the real world, isn’t it? On the one hand we seem to be just a few years from AI general intelligence that will outperform humans in every way. On the other, I...

Webinar

The Customer Experience Landscape 2023

Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead. To outline the Customer Experience Landscape for 2023, Stephen will look at trends and predictions for: Customer behaviour Changing customer needs The CX hyp...

Magazine