B2C Customer Research

We can help you connect with current and potential consumers to uncover what really matters. Whether it’s understanding needs and priorities, identifying barriers to change, or finding new ways to enhance the customer experience, loyalty, and satisfaction.

We’ve been creating bespoke B2C research with customer-focused organisations of all shapes and sizes for over 25 years. Our focus is on providing first class and actionable customer insight, enabling you to drive change from your customer research programme

If you are looking for a research partner and would like to find out more about our range of services, complete our short online form to speak to our B2C customer research team.

What we do

As a full service customer research agency, we can help you with every stage of your journey, from planning and research design, to creative communication and taking action.

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B2C Research Services

Customer Satisfaction and Loyalty
Customer Closeness
Qualitative / Quantitative Research
Voice of the Customer
Customer Journey Mapping
Focus Groups and Online Communities
Segmentation
Panel Research
Training
Storytelling and Creative Communciation

How We Work

A client once said that they see us as an extension of their team, and that’s what we aim for. We want to build long-term partnerships with our clients, adapting the research programme to ensure it continually evolves to meet the needs of the business.

9 of our top 10 clients have been with us for over 10 years, and our top 5 clients average over 15 years. According to our most recent client survey, 63% of our clients have seen their own customer satisfaction increase in the previous 12 months. That’s our ultimate measure of success.

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Get In Touch

Get in touch to discuss your research plans.