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Housing On-Demand Webinars
TLF Research has been developing housing research programmes for more than 20 years, working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector, helping our clients deliver a first-rate service to their residents.
Our dedicated housing research team are passionate about helping landlords create research programmes that drive real change for tenants. As part of our support, we deliver free webinars that help housing professionals tackle sector-specific research challenges within the sector.
Below you’ll find a range of our webinars - all available to watch on-demand now.
Webinar
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Housing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from TSM and cover a range of best practice to support providers to plan for 2025 / 2026. The webinar is 25 minutes with 5 minutes Q&A and will cover: 1. Data f...
Webinar
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Housing: Getting The Most Out of Your Transactional Surveys
New Consumer Standards introduced in April 2024 make it clear that the Regulator of Social Housing (RSH) expects Registered Providers to hold good data on how they are performing. Furthermore, RSH also expects landlords to have tenant feedback inputting into performance measures ...
Webinar
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Housing: Tenant Involvement
There is a regulatory obligation for social housing landlords to involve tenants in the decision-making process. Many landlords find their ‘opportunities’ attract a narrow, and predictable, range of volunteers. Housing associations need to do everything they can to encourage a wi...
Webinar
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Housing: Deep Dive In To Complaints
There is an increasing focus on the way housing associations deal with problems and complaints. The Housing Ombudsman has made it clear that a complaint is ‘An expression of dissatisfaction, however made…’ and it does not have to use the word ‘complaint’. The Housing Ombudsman al...
Webinar
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Housing: Research to Inform CX Strategy
Many social landlords talk about being customer led, but in reality customer experience is often seen as a purely operational question. Customer surveys are used in closed loop reporting on specific transactions or events, or in tick-box regulatory surveys, but no one ever makes ...
Webinar
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Housing: Closing The Loop
We’re presenting a dedicated housing view of our popular 'Closing The Loop' webinar and exploring the practicalities within the housing sector. It is becoming easier and easier to integrate tenant feedback in real time and we'll look at best practice ways to use rapid turnaround ...
Webinar
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Housing: Best Practice For New Build And Sales Surveys
The touchpoint that you only have one shot at! In this webinar we’ll share our thoughts and experiences on how you can survey these touchpoints to better understand them and utilise the results to make sure you get off on the right foot with your New Build and Sales residents.
Webinar
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Housing: Best Practice Repairs Tracker
A key touch point that can cause a lot of dissatisfaction when not delivered well. Find out how to implement a Best Practice Repairs Tracker that measures the things driving customer satisfaction and tells you how consistently you’re achieving a high level of service
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Book a TSM Meeting Online
To discuss your TSM project and the services we provide, why not book a quick 15 minute meeting with a member of our TSM team. Book now using our online calendar.
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Research For Housing
TLF Research has been developing housing research programmes for over 20 years and works with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector and happy to play our part helping our clients deliver a first-rate service to their residents.
Discover more about our research in the housing sector.
Get In Touch
Get in touch to discuss how we can help you with your TSM plans.