Research For Housing

TLF Research has been developing housing research programmes for more than 20 years,working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector,helping our clients deliver a first-rate service to their residents.

We're busy helping all our housing clients get the most of out the Tenant Satisfaction Measures (TSM). From incorporating them into balanced research programmes and data collection, to engaging residents with the results and ensuring compliance with the regulator, get in touch to find out hoe we can help.

Our approach focuses on maximum participation, particularly from seldom heard audiences, helping to achieve high response rates and representative samples. Delivering award-winning research, we’ll help you drive positive change.

If you'd like to find our mtoe about our range of services or discuss your project, complete our short online form for a friendly chat.

What we do

As a full service customer research agency, we can help you with every stage of your journey, from planning and research design, to creative communication and taking action.

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Housing Services

Tenant Satisfaction Measures (TSM)
STAR Surveys
Repairs Trackers
Complaint Management Research
Voice of the Customer Research Design
New Builds & Shared Ownership
Touchpoint surveys
Housing Research Consultancy
Research Result Communications With Residents
Benchmarking & Target Setting

Sharing TSM Results with Tenants Event - 21-03-24

Compliant, Clear and Inclusive.

All registered social housing providers MUST submit their TSMs between 1st April and 30th June 2024. There are many ways to feedback results and many ways tenants will want to engage with the results, this session will discuss the points you need to consider managing this process to ensure the information is complete in its detail, clear and inclusive for tenants, as well as compliant for the regulator.

This morning event in Manchester on Thursday 21st March 2024 will cover feeding back the tenant perceptions measures of your TSMs. We'll take you through everything you need to know and include real life examples to inspire ideas for your own organisation. Book your place now. 

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How can we help with TSM?

From 1st April 2023 the requirement for all landlords to start collecting Tenant Satisfaction Measures (TSM) came into force. If you are still refining your approach, we can help you integrate TSM into a robust research programme that delivers the insight you need - while meeting the requirements of the Regulator of Social Housing.

Whether you need help with a fully outsourced TSM approach, running TSM inhouse, and need to boost your data collection, or would like some external consultancy to ensure you are following best practice and meeting the requirements, we have a range of solutions available.

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Who We Work With

We're proud to work with a wide range of housing associations and local authorities across the UK.

Online Results Portals

We've developed range of online portals to make it easier to present your research results and get the insight you need. We can offer portals for surveys such as Repairs Trackers, TSM or STAR.

If you would to find out more about our portals and take a look at the functionality, you can book a demo now.

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Standalone projects

We understand that not all organisations need our full service offer and we're happy to be able to work on standalone projects to meet the needs of all landlords and housing associations. These include:

  • Questionnaire design

  • Sample frame design

  • Data collection only (whether face-to-face or by post, telephone, email or SMS)

  • Focus groups and online communities

  • Analysis and reporting (including validating existing research)

  • Web portal for sharing results and self-serve analysis

  • Communications for feeding back survey results to colleagues and residents

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Get In Touch

Get in touch to discuss your research plans.