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Research For Universities
Student satisfaction is at the heart of a successful university experience - and effective research is the key to understanding it. At TLF Research, we help universities capture meaningful, reliable feedback that goes beyond surface-level scores.
Our student satisfaction research is designed to uncover what truly drives the student experience, giving you the insights you need to make informed decisions. Combined with achievable action plans, we focus on providing everything you need to improve the student experience. Whether you're reviewing your current approach or building a new strategy, we’ll work with you to ensure your feedback is focused, representative, and ready to drive real change.
If you are looking for a research partner and would like to find out more about our range of services, complete our short online form.
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What we do
As a full service customer research agency with over 25 years experience, we can help you with every stage of your student research journey, from planning and research design, to creative communication and taking action.
Research Services
Student Satisfaction Research
Accommodation & Facilities Surveys
Student Journey Mapping
Catering & Gym Surveys
Student Lifecycle Research Design
Qualitative / Quantitative Research
Focus Groups and Online Communities
Storytelling and Creative Communciation
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Book a Universities intro meeting
Book a Universities introductory meeting using our online calendar to discuss your student research requirements and objectives and determine how our research can help.
Universities Research Webinars
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Our Services
Our range of services are here to help you understand and improve your customer's experience.
Explore & Understand
Good customer research means looking at the experience the way the customers see it. Understanding their thoughts and feelings will help you make improvements.
Measure & Track
Strategic surveys will offer you a consistent set of results to track and monitor the health of your relationship with all your customers. We will help you understand how customer satisfaction and attitudes lead to loyalty behaviors such as retention, related sales and referrals.
Plan & Act
We can help you structure workshops and service design sessions so that you and your colleagues can clarify what you’re trying to achieve, link customer insight to your internal processes, and develop clear and specific action plans to improve.
Storytelling & Culture Change
It’s important to communicate to your research story to show how important the survey is to you and what you’re doing to improve. We’ve seen that customer communication can make a big difference to response rates (demonstrating that you listen) and improved perceptions.
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How We Work
A client once said that they see us as an extension of their team, and that’s what we aim for. We want to build long-term partnerships with our clients, adapting the research programme to ensure it continually evolves to meet the needs of the business.
9 of our top 10 clients have been with us for over 10 years, and our top 5 clients average over 15 years. According to our most recent client survey, 63% of our clients have seen their own customer satisfaction increase in the previous 12 months. That’s our ultimate measure of success.
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Online Customer Research Courses
Are you looking to develop your teams' customer research and insight skills? Our online training courses could be ideal. They can be completed indivually, or for larger teams we can run bespoke versions, accompanied by group sessions to reinforce the learning and apply to your or...
Downloads
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CX Tools and Templates
Our CX tools and templates have been created to help with some of the biggest challenges we know organisations face when it comes to using customer insight to drive improvements for customers. From Customer Journey Mapping, User Stories and Personas, to CX Strategy and Action Pl...
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The Index of Consumer Sentiment Quarter 1 2025
The latest report draws out the most interesting findings from the Quarter 1 2025 data. The overall Index of Consumer Sentiment has risen 4.0 points to 74.5. In this report we explore the overall and question trends in more detail, how consumer sentiment compares to elsewhere ...
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Newsletter sign up
Subscribe to our newsletter & receive regular updates from the CX Insights Hub. You'll also receive TLF Gems - a monthly collection of interesting articles & opinion pieces from the world CX & customer research.
Get In Touch
Get in touch to discuss your research plans.