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Training & Events Calendar

We have a range of training, events and live webinars scheduled throughout the year. From indepth online training courses, face to face workshops and conferences, to our free 30 minute live webinars, see below for our full schedule of upcoming events.

*We’re looking forward to getting back to face to face training and events soon!*

If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be something to provide inspiration on delivering the perfect customer experience.

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Popular On-Demand Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research.

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Webinar

The Flaws of NPS and How to Get the Most Out of it

The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue that NPS is useless because of these, but it's as big a mistake to dismiss NPS altogether as it is to embrace it unthinkingly. In this webinar we'll look at th...

Webinar

Customer Touchpoints You Should Be Measuring

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Webinar

Designing Better Charts and Infographics: Top Tips and Showcase

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Webinar

Closing The Loop

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Webinar

Linking Customer Research To Profitability

Customer satisfaction continues to be an essential lead indicator of overall business profitability. In this webinar, we will explore why it’s so important to measure customer satisfaction, and show how customer satisfaction research can give you the insight you need to drive cus...

Webinar

Using the Voice of the Customer to Change Your Organisations' Culture

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Webinar

Using Online Communities For Qualitative Research

Online customer research offers you a flexible approach to connect with your customers and online communities offer an engaging platform to undertake a range of qualitative research. Online communities can sometimes be more cost effective than focus groups and allow for a much d...

Webinar