/f/131443/1280x848/25a0c41c35/the-flaws-of-nps-how-to-get-the-most-webinar-feature.jpg)
/f/131443/640x420/99f3cc31e9/ci-magazine-menu-640x420.jpg)
/f/131443/640x420/bf787b9802/send-us-a-brief-menu-640x420.jpg)
Training & Events Calendar
We have a range of training, events and live webinars scheduled throughout the year. From indepth online training courses, face to face workshops and conferences, to our free 30 minute live webinars, see below for our full schedule of upcoming events.
*We’re looking forward to getting back to face to face training and events soon!*
If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be something to provide inspiration on delivering the perfect customer experience.
All
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
/f/131443/413x413/6a3d0f27ad/customer-journey-mapping-thumbnail-on-demand-lighter.png)
/f/131443/511x511/0c75d8d0d7/action-planning-from-customer-insight-thumbnail-on-demand.png)
/f/131443/500x500/d585771b23/does-your-research-provide-value-for-money-webinar-thumbnail.jpg)
/f/131443/511x511/d1b4bbd7a3/storytelling-with-data-thumbnail-interactive.png)
/f/131443/511x511/5443d4c40b/action-planning-from-customer-insight-thumbnail-interactive.png)
/f/131443/500x500/7f3b98c942/beyond-soundbytes-customer-comments-webinar-thumbnail.jpg)
/f/131443/414x414/76612b54c4/customer-journey-mapping-thumbnail-interactive-lighter.png)
/f/131443/500x500/a8a1c32b1d/the-flaws-of-nps-how-to-get-the-most-webinar-thumbnail.jpg)
/f/131443/511x511/5b041dcc26/re-thinking-your-customer-survey-thumbnail-interactive.png)
/f/131443/651x651/76542df7f3/housing-tsm-event-thumbnail.png)
/f/131443/500x500/9dd655dd8e/engaging-b2b-customers-with-your-surveys-webinar-thumbnail.jpg)
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event
Free - Live eventHousing: Are You Ready For TSM? 16-11-2022
TLF Research is inviting landlords to spend a morning looking at what we have learnt so far about TSM. The morning inclu...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Training Course
£395 (+VAT) - Virtual CourseCustomer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£250 (+VAT) - Virtual CourseAction Planning From Customer Insight - On-Demand Course
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£295 (+VAT) - Virtual CourseStorytelling With Data - Interactive Course - 26/09/2022
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the ...
Training Course
£295 (+VAT) - Virtual CourseAction Planning From Customer Insight - Interactive Course- 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Training Course
£495 (+VAT) - Virtual CourseCustomer Journey Mapping - Interactive Course - 17/10/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Training Course
£295 (+VAT) - Virtual CourseRethinking Your Customer Survey - Interactive Course - 31/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Event