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Training & Events Calendar
We have a range of training, events and live webinars scheduled throughout the year. From indepth online training courses, face to face workshops and conferences, to our free 30 minute live webinars, see below for our full schedule of upcoming events.
*We’re looking forward to getting back to face to face training and events soon!*
If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be something to provide inspiration on delivering the perfect customer experience.
All
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
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Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar
Free - Virtual EventUnderstanding Customer Loyalty - Attitudes, Behaviour, and Value
Customer loyalty is fundamental to our vision of how to build long term sustainable businesses, grounded in what we call...
Webinar
Free - Virtual EventImproving Your Existing Programme With Qualitative Research
Do you ever feel that your research is giving you interesting data, but not much insight or depth? Qualitative research ...
Webinar
Free - Virtual EventDoes Your Research Provide Value For Money?
How do you measure ROI on your customer research programme? How do you secure customer research budget? And how do you ...
Training Course
£495 - Virtual CourseCustomer Journey Mapping - 26/09/2022
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and pro...
Training Course
£295 - Virtual CourseAction Planning From Customer Insight - 03/10/2022
Customer research is always interesting, but many organisations struggle to translate the insights from their research i...
Webinar
Free - Virtual EventBeyond Soundbites - Gathering, Using and Understanding Customer Comments
No customer satisfaction survey would be complete without the inclusion of open ended questions. It can be tempting to ...
Webinar
Free - Virtual EventThe Flaws of NPS and How to Get the Most Out of it
The Net Promoter Score approach to customer research has strengths, but it also has many weaknesses. Some experts argue ...
Webinar
Free - Virtual EventEngaging B2B Customers With Your Surveys
Not only does customer satisfaction research need to be actionable, it also needs to be reliable and representative of y...
Webinar
Free - Virtual EventSetting Up a Customer Experience Research Programme - Where to Start?
You know you need customer research, but you may not be sure if you’ve got everything you in need in place to make a sta...
Webinar
Free - Virtual EventDesigning Better Charts and Infographics: Top Tips and Showcase
When it comes to designing better displays of data, there's always more to learn. Staying on top of the statistical know...
Webinar
Free - Virtual EventCustomer Touchpoints You Should Be Measuring
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall pe...
Webinar