Wednesday 5th May 2021 11:00-11:30am
A Customer Satisfaction Index (CSI) can take your Customer Satisfaction (CSAT) scores to another level. Combining and weighting CSAT scores for individual interactions, product or services, will give you a much more accurate view of how satisfied your customers are with your business overall.
This webinar will give you an overview of how to calculate CSI, examples of how to measure it and how it can be used to add an extra layer of detail to your CSAT scores.
Click on register for webinar to book your FREE place now.