Wednesday 29th June 2022. 11-11:30am.
Every time a customer comes into contact with your organisation it presents an opportunity or a threat to the overall perceptions your customer has of you.
In this webinar, we will explore why customer touchpoints shape overall customer attitudes and behaviours, how you can harness customer satisfaction research to measure, track and improve satisfaction within your key customer touchpoints, and how that in turn improves overall attitudes and behaviours.
Register for your free place today.