Wednesday 26th May 2021 11:00-11:30am
If you’re using Net Promoter Score (NPS) as your headline measure, this webinar is a must. NPS should be the starting point for customer insight, not the ultimate goal.
We’ll be discussing a range of best practice and latest thinking around the metric, from how to ensure a robust measure and common mistakes, to gaining in-depth insight and practical hints and tips to help drive change.
Find out more about customer research headline metrics here, or the pros and cons of using NPS on our What is NPS? page.
Click on register for webinar to book your FREE place now.