Managed IT Service Providers – Driving Actions From Your Client Surveys


Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but how do you turn this customer feedback into business change and increased profitability?

TLF Research Client Director, Greg Roche will show you how to ensure your customer research drives actions within your business, changes staff behaviours and embeds a customer centric culture. In this practical webinar you’ll leave with plenty of best practice ideas, useful techniques, and real examples within the IT sector of how customer satisfaction can increase the profitability of your business.

Register for your free place now.

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Webinar host:

Greg Roche

Client Director @ TLF Research

Greg is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience. He has extensive experience of working with many blue chip clients across a wide range of sectors. Greg is results orientated and is passionate about helping organisation drive change from their research programmes.

Greg is a frequent speaker at conferences, author of articles and books, and a regular host of webinars and our podcast. He’s also proud to have recently received research awards and a Business Excellence Award.

Outside of work he is a big sports fan, following Huddersfield Giants in Rugby League, Liverpool FC in the Premier League and Philadelphia Eagles in the NFL. He also spends most of his time trying to be a great parent!