What We Do And Why?


We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designing bespoke research programmes for over 25 years, and we’ve developed a tried and tested approach to understanding and improving the customer experience. The details vary, but there are core aspects of our methodology that we believe are crucial for anyone hoping to improve their customer experience.

In this webinar we will give you a quick overview of our range of services, why we do it, and more importantly, how we can help you improve your customer experience, satisfaction, and loyalty.

Register for your free place now.

Watch Webinar

Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.