Training & Events

We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight subjects.

See our training options below. We have group discounts available and we also offer bespoke training options for larger groups. Get in touch if you would like to speak to a member of the team about your training requirements.

In-house Training & Online Courses

We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.

Sharing TSM Results with Tenants Event - 21-03-24

Compliant, Clear and Inclusive.

All registered social housing providers MUST submit their TSMs between 1st April and 30th June 2024. There are many ways to feedback results and many ways tenants will want to engage with the results, this session will discuss the points you need to consider managing this process to ensure the information is complete in its detail, clear and inclusive for tenants, as well as compliant for the regulator.

This morning event in Manchester on Thursday 21st March 2024 will cover feeding back the tenant perceptions measures of your TSMs. We'll take you through everything you need to know and include real life examples to inspire ideas for your own organisation. Book your place now.

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TRAINING TO INSPIRE AND ENGAGE.

In-house Training

We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.

On-Demand Webinars

Missed a webinar of interest? Our free short webinars introduce a host of topics, including statistical analysis, research practicalities, and strategy and are available to watch On-Demand now.

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Speak to us about a booking

If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.