Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Calendar by clicking here
To view our training terms and conditions please click here

Customer Insight Conference

Customer Insight Conference

Join us to hear latest thinking in the world of customer experience with UK case studies
Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout
Customer Journey Mapping Full Day Training Course

Customer Journey Mapping Full Day Training Course

Customer journey mapping is a crucial meeting ground...
Customer Emotions

Customer Emotions

Understand how you could design your own qualitative research programme to identify your customer emotions.
Design Customer Success

Design Customer Success

How to design the entire customer experience to enable customers to get what they want.
Engaging Employees with Customer Insight Data

Engaging Employees with Customer Insight Data

Involve staff in driving lasting change to the customer experience.
Data Presentation & Infographics

Data Presentation & Infographics

"Good design is not decoration: using data and infographics to make an impact"
Calculating the Return on Investment of Customer Research

Calculating the Return on Investment of Customer Research

How to calculate the ROI of satisfying customers.
Customer Satisfaction v Net Promoter Score v Customer Effort

Customer Satisfaction v Net Promoter Score v Customer Effort

Using the best Key Customer Metric for your organisation
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Review and rethink your customer satisfaction survey
Rethinking Your Complaint Survey

Rethinking Your Complaint Survey

How to improve a customer's complaint handling experience.
Customer Journey Mapping in Social Housing

Customer Journey Mapping in Social Housing

Customer journey mapping is increasingly used in social housing to understand customers? key experiences.
The How to Guide to Driver Analysis

The How to Guide to Driver Analysis

Review the best practice techniques to identify your drivers.

If you would like to speak to someone about a briefing or your booking please call Charlotte on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
Twitter LinkedIn
...