Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Calendar by clicking here
To view our training terms and conditions please click here

Customer Insight Conference: Insight > Action > Change

Customer Insight Conference: Insight > Action > Change

Join us for a day dedicated to customer experience. Hosted by our experts in customer experience research we have presentations from journey mapping to trust; and cultural change to key metrics. An invaluable day for anyone wanting to improve their customers' experience.
Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout
Customer Journey Mapping

Customer Journey Mapping

Customer journey mapping is a crucial meeting ground...
Customer Centricity

Customer Centricity

What is it that sets the companies who excel at customer experience apart from everyone else?
Measuring the Emotional Customer Experience

Measuring the Emotional Customer Experience

Different approaches for using research to explore, understand, measure, and apply models to customer emotions.
Customer Centred Design

Customer Centred Design

This half-day briefing will give you a grounding in customer-centred design for products, services, and (ultimately) experiences.
Data Presentation & Infographics

Data Presentation & Infographics

"Good design is not decoration: using data and infographics to make an impact"
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Review and rethink your customer satisfaction survey
Housing Customer Insight Conference

Housing Customer Insight Conference

Join us for a day dedicated to customer experience in Social Housing.
Rethinking your STAR Survey

Rethinking your STAR Survey

If you would like to get more from your STAR survey this briefing is for you.

If you would like to speak to someone about a briefing or your booking please call Charlotte on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
Twitter LinkedIn
...