Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Calendar by clicking here
To view our training terms and conditions please click here

Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout
Customer Journey Mapping Full Day Training Course

Customer Journey Mapping Full Day Training Course

Customer journey mapping is a crucial meeting ground...
Customer Emotions

Customer Emotions

Understand how you could design your own qualitative research programme to identify your customer emotions.
Data Presentation & Infographics

Data Presentation & Infographics

"Good design is not decoration: using data and infographics to make an impact"
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Review and rethink your customer satisfaction survey
Rethinking Your Complaint Survey

Rethinking Your Complaint Survey

How to improve a customer's complaint handling experience.
Customer Journey Mapping in Social Housing

Customer Journey Mapping in Social Housing

Customer journey mapping is increasingly used in social housing to understand customers? key experiences.
The How to Guide to Driver Analysis

The How to Guide to Driver Analysis

Review the best practice techniques to identify your drivers.

If you would like to speak to someone about a briefing or your booking please call Charlotte on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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