Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Calendar by clicking here
To view our training terms and conditions please click here

20th Annual Client Conference

20th Annual Client Conference

The theme of this year's conference is: So What ...?
Customer Centricity

Customer Centricity

What is it that sets the companies who excel at customer experience apart from everyone else?
Customer Centred Design

Customer Centred Design

This half-day briefing will give you a grounding in customer-centred design for products, services, and (ultimately) experiences.
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Review and rethink your customer satisfaction survey
Measuring the Emotional Customer Experience

Measuring the Emotional Customer Experience

Different approaches for using research to explore, understand, measure, and apply models to customer emotions.
Customer Journey Mapping

Customer Journey Mapping

Customer journey mapping is a crucial meeting ground...
Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
Twitter LinkedIn
...