Training / Events

We run a range of Customer Experience and Insight Training courses throughout the year. Find out more below.

Customer Centricity

Customer Centricity

What is it that sets the companies who excel at customer experience apart from everyone else? Customer centricity is all about placing the customer at the heart of what your organisation does.
Measuring Loyalty and Trust

Measuring Loyalty and Trust

We can all agree that a loyal customer is good for business. How do you quantify loyalty? And how do you improve it?
CSAT, NPS or Customer Effort: Choosing your Key Metric

CSAT, NPS or Customer Effort: Choosing your Key Metric

Review the pros and cons of different key metrics, Customer Satisfaction, Net Promoter Score and Customer Effort Score.
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Review and rethink your customer satisfaction survey
Storytelling With Data

Storytelling With Data

As organisations gather ever more data, researchers and analysts need storytelling skills to complement their analytical ones, to make sure their insight will cut through, be remembered, and drive change.
Understand & Explore

Understand & Explore

New for 2019, this half day briefing focuses on using qualitative research tools to understand customers better, so that you can use the “lens of the customer” for future research and to improve the customer experience.
Plan & Act

Plan & Act

Many great pieces of research are wasted because their findings are not acted upon. In this briefing we’ll look at some tried and tested methods to turn insight into action, and combine research with internal workshops to deliver change.
Customer Journey Mapping

Customer Journey Mapping

Customer journey mapping is a crucial meeting ground...
Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout

If you would like to speak to someone about a briefing or your booking please call Richard on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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