/f/131443/716x454/1ca638056c/full-year-tsm-benchmarking-2025-26-feature.png)
/f/131443/3921x2513/ff0fbb1749/chart-masterclass-feature-no-logo.png){kind=logo}
/f/131443/927x596/3db997d70d/essentials-customer-satisfaction-measurement-guide-feature.png)
/f/131443/761x484/8a1fd07041/index-cs-q2-2026-feature.png)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1920x650/47d6f5cb27/customer-research-slimline-hero-1920x650.jpg)
Training & Events
We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight subjects.
See our training options below. We have group discounts available and we also offer bespoke training options for larger groups. Get in touch if you would like to speak to a member of the team about your training requirements.
In-house Training & Online Courses
We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.
/f/131443/2595x1662/66d71351e6/in-house-training-home-feature-3.png)
/f/131443/2048x1314/da77f57aed/online-courses-on-demand-feature.png)
In-house Training
We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.
Training Course
/f/131443/1290x1290/17858b7917/customer-journey-mapping-training-in-house-thumbnail.png)
In-House Training - Customer Journey Mapping
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
/f/131443/1321x1321/dd68298eff/storytelling-with-data-training-in-house-thumbnail.png)
In-House Training - Storytelling With Data
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Training Course
/f/131443/1304x1304/84d04be281/action-planning-from-customer-insight-training-in-house-thumbnail.png)
In-House Training - Action Planning from Customer Insight
You’ve undertaken your customer research, but what next? It’s important to have a strategic plan to combine your understanding of customer needs and an approach for implementing change. Our in-house training will give your team an overview of how we approach action planning with...
Training Course
/f/131443/2108x2107/3f5d0db5e2/bespoke-cx-and-research-training-in-house-red-thumbnail.png)
Bespoke CX & Research In-house Training
We've been delivering customer research and helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects. Our bespoke in-house training off...
Online Courses
Created by our customer research experts, our courses focus on developing skills and knowledge with video lessons, quizzes and tasks. Using practical examples, delegates will leave with plenty of new ideas on how to implement what they've learned.
Training Course
/f/131443/1075x1075/277f661019/chart-masterclass-thumbnail-updated.png)
Chart Masterclass - A Hands-On Virtual Workshop
Charts don't usually fail because the data is wrong, they fail because the design doesn't help people to see what matters. This practical workshop will show you how to turn your raw numbers into clear, compelling visuals. You’ll learn how to choose the right chart for your messag...
Training Course
/f/131443/413x413/6a3d0f27ad/customer-journey-mapping-thumbnail-on-demand-lighter.png)
Customer Journey Mapping - On-Demand Course
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
/f/131443/511x511/6edd730a76/re-thinking-your-customer-survey-thumbnail-on-demand.png)
Rethinking Your Customer Survey - On-Demand Course
Whilst the vast majority of organisations undertake some form of customer survey, both the objectives for the research, and the methodology used to deliver on the objectives, differ wildly. The reality is that effective customer satisfaction research will have a significant...
Training Course
/f/131443/511x511/1b72408a0e/storytelling-with-data-thumbnail-on-demand.png)
Storytelling With Data - On-Demand Online Course
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
/f/131443/1280x846/9e35c49535/finding-telling-your-customer-insight-story-webinar-feature.jpg)
On-Demand Webinars
Missed a webinar of interest? Our free short webinars introduce a host of topics, including statistical analysis, research practicalities, and strategy and are available to watch On-Demand now.
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.