Wednesday 9th October 2019 - 13:15-16:30
New for 2019, this half day briefing looks at what happens after the survey. Many great pieces of research are wasted because their findings are not acted upon. In this briefing we’ll look at some tried and tested methods to turn insight into action, and combine research with internal workshops to deliver change.
We’d recommend delegates also attend the first in this series; ‘Understand & Explore’. These briefings have been designed to complement each other and will give you a complete overview of an effective customer research approach.
- Making the bridge from insight to action
- Service design
- Workshops and collaboration
- Developing action plans
- Keeping momentum
- Measuring progress
- You’ll go away with a clear step-by-step approach to turning research findings into action by prioritising effectively, collaborating with your colleagues, and maintaining momentum.
etc.venues - Victoria
One Drummond Gate