Upcoming live webinars
Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.
New for 2025 is our Customer Research 'Essentials' series - where we focus on getting the basics right. Whether you’re new to research or looking to sense-check your existing programme, these webinars will give you a framework, highlight the questions you need to ask, and provide simple best practice tips.
See below for our full schedule of upcoming live webinars and register for your place today.
If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be one which provides inspiration on delivering the perfect customer experience.
All
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Webinar
Free - Virtual EventUniversities: Increasing Response Rates on Your Student Surveys
A high response rate is essential for collecting meaningful, representative feedback from your students - but encouragin...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2026 - CX Trends Webinar
Every year we update you with the latest trends in Customer Experience and Insight. What is everybody talking about? Wh...
Webinar
Free - Virtual EventDoing More With Your Survey Comments
Learn practical ways to turn open-text feedback into clearer insight and better decisions. We’ll cover coding techniques...
Webinar
Free - Virtual EventClearer Charts, Better Decisions
Great decisions depend on clear communication. This webinar explores the most common data-visualisation problems and how...
Webinar
Free - Virtual EventB2B: Turning Customer Insight Into Competitive Advantage
In B2B markets, insight only creates value when it drives differentiation. This session shows how to turn customer under...
Webinar
Free - Virtual EventFinding & Fixing Broken Journeys
Customer journeys often fail in hidden places. This session shows you how to identify root causes, join up data sources ...
Webinar
Free - Virtual EventConstruction: Why Customers Choose You (And Why They Don't)
Go beyond OTIF to understand the real drivers of buying decisions in construction. We’ll explore what matters to specifi...
Webinar
Free - Virtual EventProving the ROI of CX
Demonstrating the value of CX is essential for winning support and investment. This session explores practical ways to l...
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.
/f/131443/3229x2061/bff1120589/data-skills-for-tsm-online-course-feature.png)
/f/131443/1200x768/0d12bf14c9/customer-experience-landscape-2026-feature.jpg)
/f/131443/2512x1656/98a7710e67/cx-feature.jpg)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1300x1300/8836d22131/universities-increasing-response-rates-on-your-student-surveys-thumbnail.png)
/f/131443/511x511/0b4af078ee/customer-experience-landscape-2026-thumbnail.jpg)
/f/131443/1781x1782/d09220240c/doing-more-with-customer-commments-webinar-thumbnail.png)
/f/131443/1225x1222/7610e1f0d7/clearer-charts-better-decisions-webinar-thumbnail.png)
/f/131443/1802x1801/faef3c449f/b2b-turning-customer-insight-into-competitive-advantage-thumbnail.png)
/f/131443/1791x1790/26755f0a0c/finding-and-fixing-broken-journeys-thumbnail.png)
/f/131443/1795x1794/6d61b0586f/construction-why-customers-choose-you-thumbnail.png)
/f/131443/1774x1775/ad5df3bbda/proving-the-roi-of-cx-thumbnail.png)