In B2B markets, every customer interaction matters - and every decision carries weight. Our tailored customer research services help you uncover what your clients really need, how they perceive your offer, and where you can create more value.

We can help you connect with current and potential consumers to uncover what really matters. Whether it’s understanding needs and priorities, identifying barriers to change, or finding new ways to enhance the customer experience, loyalty, and satisfaction.

We've been developing housing research programmes for more than 20 years, working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector, helping our clients deliver a first-rate service to their residents.

We offer training courses & events on subjects around customer experience. Useful tools to give you the knowledge and skills you need.

See our upcoming live webinars, which will help you find new ways to connect with your customers and get the most out of research.

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.

We believe in building lasting partnerships with our clients and that depends on the quality of our people.

Every project is unique, and by working together we can make sure that your research delivers against your business needs.

We’re proud to have worked with an amazing list of organisations in pretty much every sector.