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TLF Research

EXPLORE &

UNDERSTAND

Qualitative Research

: exploratory research Customer Closeness Customer Stories Customer journey mapping Online communities B2B Depth Interviews

exploratory research Customer Closeness Customer Stories Customer journey mapping Online communities B2B Depth Interviews

Measure &

Track

Quantitative Research

: relationship surveys event driven surveys nps, csat & customer effort employee engagement customer empathy panel research

relationship surveys event driven surveys nps, csat & customer effort employee engagement customer empathy panel research

Plan &

Act

Consultancy

: taking action CX / VOC Audit service design customer centricity customer immersion in-house training

taking action CX / VOC Audit service design customer centricity customer immersion in-house training

Storytelling &

Culture change

Creative Communication

: Colleague Engagement Customer Engagement Video Animation Infographics Design & Storytelling Tools

Colleague Engagement Customer Engagement Video Animation Infographics Design & Storytelling Tools

Our range of services are here to help you understand and improve your customer's experience.

See all services

Business To

Business

In B2B markets, every customer interaction matters - and every decision carries weight. Our tailored customer research services help you uncover what your clients really need, how they perceive your offer, and where you can create more value.

Business to

Consumer

We can help you connect with current and potential consumers to uncover what really matters. Whether it’s understanding needs and priorities, identifying barriers to change, or finding new ways to enhance the customer experience, loyalty, and satisfaction.

Social

Housing

We've been developing housing research programmes for more than 20 years, working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector, helping our clients deliver a first-rate service to their residents.

Housing - TSM Benchmarking

End of Year 24/25

We're specialists in customer experience measurement & research. As a full service agency we can help with every stage of your research journey.

Why TLF Research

Training &

Events

We offer training courses & events on subjects around customer experience. Useful tools to give you the knowledge and skills you need.

Upcoming live

Webinars

See our upcoming live webinars, which will help you find new ways to connect with your customers and get the most out of research.

On-Demand

Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.

Essentials: Analysis

Live webinar - 17/09/25

Our range of webinars and training courses give you an introduction to key customer experience and research subjects.

Training & Events

CX

Insights Hub

Search the hub Customer Insight Magazine News & Opinion Book Reviews Webinars

Podcasts Downloads TLF Gems newsletter CX Tools shop

CX Tools & Templates

Download Now

Research to Inform CX Strategy

On-Demand Webinar - Watch Now

Designed to inform and stimulate debate and sometimes to provoke, our hub is home to the Customer Insight Magazine and an interesting mix of webinars, reports, news and podcasts.

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The TLF

Research Team

We believe in building lasting partnerships with our clients and that depends on the quality of our people.

How we

work

Every project is unique, and by working together we can make sure that your research delivers against your business needs.

Discover our process

Our success

stories

We’re proud to have worked with an amazing list of organisations in pretty much every sector.

Book a Customer Research Review Meeting

Your privacy is really important to us. If you have been contacted by TLF Research and asked to take part in a survey on behalf of one of our clients, you can find out more about our personal data policy here.

Our personal data policy

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Get in touch

Send us a message and we'll be in touch.

Postal address: TLF Research,
Taylor Hill Mill, Huddersfield
HD4 6JA
United Kingdom
Phone number: T:01484 517575
Email: E:uk@leadershipfactor.com

Book an intro meeting

Use our online calendar to book a 15 minute meeting for us to introduce TLF Research and understand your customer research needs.

Book Meeting Online

Have we contacted you to take part in a survey?

Your privacy is really important to us. If you have been contacted by TLF Research and asked to take part in a survey on behalf of one of our clients, you can find out more about our personal data policy here.

View our personal data policy

Need help writing a brief?

Based on the many questions we have been asked over the years, this useful reference template is designed for anyone that needs to write a research brief. Rather than start from scratch we have pulled together the headings and ideas for content at each stage. Plus there are suggestions throughout to get the best proposals back.

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: TLF RESEARCH (FRANCE)
The Leadership Factor (FRANCE)
7 Rue Clément Ader,
F 73100 Aix les Bains, France
T: +33 (0)4 79 61 78 58E: france@leadershipfactor.com
TLF RESEARCH (AUSTRALIA)
3/18-20 Cliff St
New South Wales 2095 Australia
T: +61 (0)2 9977 2570E: operations@leadershipfactor.com.au
TLF Research (Spain)
Calle de Alfonso Gómez, 45b,
Planta Baja
28037 Madrid
Spain
T: +34 687 460 437E: spain@leadershipfactor.com

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TLF Research is registered on the Communications Marketplace Framework RM6124 on the Crown Commercial Service. We are listed as The Leadership Factor Ltd. We are committed to supporting the public sector and make is as easy as possible to work with us. Find out more about the Communications Marketplace here.

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